Below are frequently asked questions and tips that will help you enjoy the best espresso coffee that Briel can offer!
| THE COFFEE HAS LITTLE OR UNPLEASANT TASTE: |
| Possible Causes |
Solution |
| The ground coffee may be stale or too acid |
Try another brand
Always use freshly-ground coffee and keep it in the fridge |
| Your tap water may be of bad quality or contain chloride |
Use filtered water or bottled water |
| THERE IS LITTLE OR NO CREAMY TOP; THE CREAM IS TOO BRIGHT OR FINE; COFEE FLOWS TO RAPLIDY: |
| Possible Causes |
Solution |
| Coffee may be stale |
Always use freshly-ground coffee and keep it in the fridge |
| Very coarse grind |
Try a finer grind for espresso
Adjust the grinder level to a finer grind (between level 2 and 3) |
| Your coffee dose has less than 7 grams |
Increase the amount of coffee
Use the measuring spoon (1 spoon for each cup) |
| Little pressure tamping the coffee |
Tamp the coffee a bit more |
| Cremaker®™ filter is not well adjusted |
Clean and tighten the screw of the filter
Replace the filter (This must be done in an authorized service facility only. |
| WATER FLOWS INSTEAD OF COFFEE |
| Possible Causes |
Solution |
| The pod is not correctly placed |
Center the pod in the filter |
| The filter is not adequate for pods or not able to use pods |
Use the Cremaker®™ filter for one dose (for pods or 1 cup ground coffee) |
| THE COFFEE FLOWS OVER THE SIDES OF THE FILTER-HOLDER |
| Possible Causes |
Solution |
| Too much coffee in the filter, more than 7 grams |
Reduce the amount of coffee
Use the measuring spoon (1 spoon for each cup) |
| You tamped the coffee too hard |
Gently tamp the coffee |
| Pod incorrectly placed |
Center the pod in the filter |
| The filter-holder is not correctly placed in the machine |
Tighten the filter-holder |
| There are coffee remaining in the brew-head |
Clean the brew-head |
| Cremaker®™ filter or filter-holder are obstructed |
Clean and unscrew the screw in the Cremaker®™ filter
Replace the filter *
Clean the filter-holder
Replace the filter-holder *
(*)This must be done in an authorized service facility only. |
| Filter-holder sealing warn out |
Replace filter-holder sealing (This must be done in an authorized service facility only. ) |
| WATER DROPS FROM THE STEAM NOZZLE |
| Possible Causes |
Solution |
| Steam control is opened |
Close steam control |
| Steam control is worn |
Replace steam control (This must be done in an authorized service facility only. ) |
| THERE ARE COFFEE GROUNDS IN THE CUP
|
| Possible Causes |
Solution |
| You are using a very fine grind |
Try another coffee brand for espresso
Adjust the grinder level to a coarser grind (between level 2 and 3) |
| There are coffee remaining in the filter-holder |
Clean the filter-holder with tap water
|
| Cremaker®™ filter is damaged / holes are very large |
Clean and tighten the screw of the filter
Replace the filter (This must be done in an authorized service facility only. ) |
| THE COFFEE TASTES BURNED |
| Possible Causes |
Solution |
| You are using a very fine grind |
Try another coffee brand for espresso
Adjust the grinder level to a coarser grind (between level 2 and 3) |
| There is too much coffee in the filter, more than 7 grams |
Use a smaller amount of coffee
Use the measuring spoon (1 spoon for each cup) |
| You tamped the coffee too hard |
Gently tamp the coffee |
| The temperature of the water may be too high |
Proceed as if you were about to prepare a coffee using no coffee
Verify / replace the thermostat (This must be done in an authorized service facility only. ) |
| ONE CUP FILLS FASTER THAN THE OTHER |
| Possible Causes |
Solution |
| The ground coffee has not been evenly spread in the filter |
Gently tamp the coffee |
| Filter-holder is not clean or is obstructed |
Verify / clean filter-holder Replace the filter-holder (This must be done in an authorized service facility only. ) |
| THE EXPRESSO FLOWS TOO SLOWLY OR NOT AT ALL |
| Possible Causes |
Solution |
| Too much coffee in the filter, more than 7 grams |
Reduce the amount of coffee
Use the measuring spoon (1 spoon for each cup) |
| Very fine grind |
Try another coffee brand for espresso
Adjust the grinder level to a coarser grind (between level 2 and 3 ) |
| There are coffee remaining in the brew-head |
Clean the brew-head |
| There is calcareous in the machine |
Descale the machine as described in the instructions manual |
| There is no water flow and the pump is abnormally noisy |
Check out if the water tank is filled and correctly placed |
| Insufficient pressure |
Untight the screw and clean the Cremaker®TM filter
Replace filter (This must be done in an authorized service facility only. ) |
| THE COFFEE IS NOT HOT ENOUGH |
| Possible Causes |
Solution |
| The machine has not pre-heated enough time |
Verify the temperature lamp
Place the filter-holder without coffee in the machine as it pre-heats, so that the filter-holder can also heat
Allow some water to flow through the filter-holder, so that it can get warm |
| Cold cups |
Pre-heat the cups with the steam nozzle |
| Low temperature water flows from the brew-head |
Verify / replace thermostat *
Verify / replace resistance *
(*)This must be done in an authorized service facility only. |
| YOU CANNOT FROTH THE MILK |
| Possible Causes |
Solution |
| The nozzle is obstructed |
Clean the steam nozzle |
| Inadequate recipient |
Use a tall, narrow container, preferably metal |
| Inadequate milk |
Use cold whole milk, preferably low fat milk |
| Waters flows before steam |
This is a normal procedure. Allow water to flow and place the recipient only as steam starts |
| No steam |
Press the steam button (when applicable) until the temperature lamp lights |
| The boiler does heat when you press the steam button |
Verify / replace thermostat *
Verify / replace resistance *
(*)This must be done in an authorized service facility only. |
| THE POD OR THE FILTER ARE GRIPPED IN THE MACHINE |
| Possible Causes |
Solution |
| You did not wait for 15 seconds before removing the filter-holder |
Wait for 15 seconds before removing the filter-holder
When removing the filter-holder, make some lateral pressure to let the filter or pod fall |
| THE MACHINE IS NOT WORKING AT ALL |
| Possible Causes |
Solution |
| Incomplete connections |
Check the connections |
| The machine ran out of water and the safety system has been triggered |
Wait 30 min. before using the machine again |
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